Terms of Service

 

Effective Date: 1st April 2025

Welcome to Casa De Lumière. By accessing our website and purchasing from us, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. General

By using our website, you confirm that you are at least 18 years old or have the consent of a parent/guardian. These terms apply to all users of the site, including browsers, customers, and merchants.

We reserve the right to update, modify, or replace any part of these terms at any time. It is your responsibility to check for changes. Continued use of our website constitutes acceptance of any updates.

2. Products & Pricing

  • All product descriptions and prices are subject to change at any time without notice.
  • We make every effort to display product images and descriptions accurately but cannot guarantee exact colour representation due to screen variations.
  • Prices include VAT where applicable.
  • We reserve the right to discontinue any product at any time.

3. Orders & Payments

  • By placing an order, you agree to provide accurate and complete payment and shipping details.
  • We reserve the right to refuse or cancel an order if we suspect fraud, unauthorized transactions, or violations of our terms.
  • Payment is processed securely via third-party providers; we do not store your payment details.

4. Shipping & Delivery

  • We aim to dispatch orders within the timeframe specified at checkout. However, delivery times are estimates and not guaranteed.
  • We are not responsible for delays caused by postal or courier services.
  • International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

5. Returns & Refunds

  • Our returns policy is available here. We accept returns within 14 days of receiving your order, subject to our return conditions.
  • Refunds are processed within 7 working days of receiving the returned item.
  • We do not accept returns on used, damaged, or sale items unless faulty.

6. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages related to the use of our products or website.
  • We do not guarantee that our website will be error-free, uninterrupted, or secure at all times.
  • Our liability shall not exceed the total amount paid for the order in question.

7. Intellectual Property

  • All content, including logos, text, images, and product designs, is the property of Casa De Lumière and may not be copied or used without permission.

8. User Conduct

  • You must not use our products or website for any illegal or unauthorised purpose.
  • You must not attempt to interfere with the security or functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.

10. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of UK courts.

11. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Casa De Lumière
3, Greenbank Lane, Northwich, CW8 1JG
info@casadelumiere.co.uk
07303 020230